Strategic Planning (Part 2) – Two Theme Examples

May 4th, 2008 by Sean Burke

“Online Auctions”, “Fast Oil-Changes”, “Low-Fare Airline”

Now name the companies that these phrases describe.

Ebay

Jiffy-Lube

Southwest Airlines

As an organization, if you can simplify your company’s strategy (or difference) into two words or two themes just think how powerful that is to help you make decisions.

Herb Kelleher the former CEO of Southwest Airlines once was asked about how he ran the company so well. The abbreviated version is – “It’s simple, we are THE low-fare airline – after that all decisions are easy.” For the extended version, check out this excerpt from the well written book Made to Stick.

Made to Stick

In part 3, we will build your two-themed Strategic Position

Heroic Checklist – Chip and Dan Heath

March 30th, 2008 by Sean Burke

To many people checklists are boring, annoying, and strangle creativity and innovation – yawn. But, the guys from Made to Stick understand the importance of consistency. In order embed consistency in your service on a large scale, checklists, processes and procedures (yawn, yawn and yawn) – are a must.

Wake up – they are not boring…they Stick!

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